Refund policy

• Returns must be notified within the 14 day period by email to info@bodyjewellery.co.uk or in writing (along with the returned jewellery) to the "Returns Address" below.
• Jewellery should be returned to TDi Body Jewellery, at your own expense. For hygiene reasons, we supply earrings and body jewellery in sealed hygiene bags. Jewellery must still be in the unopened, sealed hygiene bag. Where this plastic hygiene bag has been opened, we are unable to provide a refund or to replace earrings or body jewellery. The exception to this is where TDi Body Jewellery has made an error, or if the jewellery is faulty.
• All returns should include your Order Number (found on the order confirmation email) and your order email address. Without this, we may be unable to identify the returns and not be able to refund your money.
• It is the customer’s responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that is received on time in the unopened hygiene bag, undamaged and in a saleable condition. Always keep your proof of postage.
• A refund for the jewellery will be made by TDi Body Jewellery within 4 weeks of receipt of the returned jewellery. Normally, much sooner.
• Costs for the return are the responsibility of the customer.
• If TDi has to pay import duties or taxes for returned items then TDi reserves the right to retain this cost, excluding it from the refund.
• If you chose shipping costing more than the lowest cost shipping then TDi reserves the right to retain the difference in cost between the service chosen and the lowest cost shipping, excluding it from the refund.
• Any extra cost in the value of replacement jewellery must be paid by the customer. Any lower cost in the value of replacement jewellery will be repaid to the customer.

International orders will require to pay for shipping of replacements.

*Returns Address:*

TDi Body Jewellery Ltd – Returns Dept,
Unit 11 Upper, Rankine House
100 Borron Street
Glasgow
G4 9XG
UK